Patient Rights

You are entitled to be treated with respect, whatever your background, beliefs, income or condition. That includes privacy during examination, a chaperone if you want one, and being spoken to in a language you understand.

Before any procedure you are entitled to know, in plain language:

• What is being proposed, and what it is meant to achieve.
• What the realistic alternatives are, including doing nothing for now.
• What the risks are, and how likely they actually are.
• Who will be performing it.
• What it will cost, before it begins.

Consent given without those answers is not consent. Ask until you understand, and take the time you need — a decision that is not urgent should not be made in a corridor.

You may seek another opinion at any point, including after we have recommended surgery. Say so and we will provide your reports and imaging to take with you. It is your right and it is not held against you.

You may decline any investigation or procedure, and you may withdraw consent you have already given. We will explain what we think the consequences are, and then we will respect the decision.

You are entitled to a copy of your own records, discharge summary, operation notes and imaging. Ask at reception. We may charge the cost of reproduction and nothing beyond it.

You are entitled to an estimate before admission, an itemised bill afterwards, and an explanation of anything on it you do not recognise.

Rights work in both directions, and these are the things that materially change your result:

• Tell us your full history and every medicine you take, including the ones you would rather not mention.
• Follow the rehabilitation plan — most orthopaedic outcomes are decided after the operation, not during it.
• Keep your appointments, or cancel them early enough for someone else to use the slot.
• Treat our staff and other patients with the same respect you expect.

Tell us. Raise it with the staff member involved or ask for the person in charge that day — most things are resolved on the spot. If it is not resolved, put it in writing to us using the contact details in the footer and we will acknowledge it within three working days and respond within fifteen.

You may also approach the Rajasthan Medical Council or the relevant consumer forum. Complaining to us does not affect your care, and you will not be treated differently for having done it.